Faq

EMV stands for Europay, MasterCard, Visa. It is the global standard for chip-based Debit and Credit Card transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global acceptance so that MasterCard and Visa Cards can continue to be used everywhere.

Although no retailer is legally obligated to have EMV compliant equipment (it’s a mandate, not a law) – since the liability shift, any payment fraud is the responsibility of whichever party is using the lesser technology. We care about the safety and security of our merchants, so all of our equipment is EMV compliant!

Fees are outlined in your merchant processing agreement. Fees vary by card type, entry method and other factors.

Your bank account will be debited between the 1^st and 4^th of every month for the previous months’ processing fees.

Contact our office and we will provide you a bank account change form. The owner of the account will need to complete and sign the form and return to our office along with verification from the bank of the new merchant account.

It generally takes two business days from the day that you settle your transactions for the funds to be deposited into your bank account. Bank Holidays and weekends may delay the funding of your transactions.

Our Support team would be happy to transfer the account to the new owner’s name. If you sell your business, please contact our office to begin the process. This will require the new owner to fill out an application to establish an account under his/her name.

Call us 516 422 2002 or email us at support@globalmerchantservicesny.com and one of our team members will be happy to assist you!

Please contact our Support team at 516 422 2002 and we will help set you up with an account to view your statements online.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that any company that processes, stores, or transmits credit card information maintains a secure environment that protects cardholder data. The standards were developed by the PCI Security Standards Council (PCI SSC), which consists of MasterCard, Visa, Discover, American Express and the Japanese Credit Bureau.

All new terminals we provide are NFC-enabled as well as being EMV compliant. Older terminals and payment devices may need to be upgraded.